mds ts

24X7 Call Centre Operations

Ensure smooth running of your business in all situations.

With our Omni-Channel contact center support, we ensure customer satisfaction and a deeper level of customer engagement.

How Our Call Centres benefit Your Business


Seamless Interactions

We function as a seamless extension of your brand. Our highly qualified teams represent your business in voice and values to deliver customised service.


Business scalability

Our call centre services are highly scalable and can expand easily with your business requirements. This means you can quickly adapt to change in business demand and market trends


Satisfied Customers

Our wide range of customer engagement channels (voice, email, live chat, text, IVR) enable enterprises to quickly and effectively reach their audience. Thereby improving customer satisfaction and retention.

Our Services

Inbound Call Center

Outbound call center

Order management services

Sales and customer acquisition

Customer Care

Call Center support

Email support

Live chat support

Technical support/helpdesk services

The MDS TS Advantage

MDS TS Contact Center helps build strong relationships with customers, employees, partners and suppliers by delivering customized services.

Our key service features include:

Multi-channel support

Pricing structure

Best in class technology

State-of-the-art infrastructure

Call Center Security Process

Quality Assurance and Monitoring

About MDS TS

MDS TS is one of the leading IT (Information Technology) Service providers in UAE, delivering a wide spectrum of services covering key stages of technology lifecycle and system types. Our core service offerings apart from Call Centre Services include Unified IT Solutions, Infrastructure Services, Annuity Management, Professional Services and Digital Marketing.

With its Head Office at Abu Dhabi, MDS TS is part of the dynamic international holding ‘MIDIS Group’ which has operations across Europe, Middle East and Africa; and has over three decades of rich experience serving customers in UAE.

IT Maintenance Services
mds ts


Addax Office Tower, Abu Dhabi, UAE P.O Box: 7899


+9712 404 6901 [email protected]