mds ts

24X7 Call Centre Operations

Ensure smooth running of your business in all situations.

With our Omni-Channel contact center support, we ensure customer satisfaction and a deeper level of customer engagement.

    How Our Call Centres benefit Your Business

    01.

    Seamless Interactions

    We function as a seamless extension of your brand. Our highly qualified teams represent your business in voice and values to deliver customised service.

    02.

    Business scalability

    Our call centre services are highly scalable and can expand easily with your business requirements. This means you can quickly adapt to change in business demand and market trends

    03.

    Satisfied Customers

    Our wide range of customer engagement channels (voice, email, live chat, text, IVR) enable enterprises to quickly and effectively reach their audience. Thereby improving customer satisfaction and retention.

    Our Services

    Inbound Call Center

    Outbound call center

    Order management services

    Sales and customer acquisition

    Customer Care

    Call Center support

    Email support

    Live chat support

    Technical support/helpdesk services

    The MDS TS Advantage

    MDS TS Contact Center helps build strong relationships with customers, employees, partners and suppliers by delivering customized services.

    Our key service features include:

    Multi-channel support

    Pricing structure

    Best in class technology

    State-of-the-art infrastructure

    Call Center Security Process

    Quality Assurance and Monitoring

    About MDS TS

    MDS TS is one of the leading IT (Information Technology) Service providers in UAE, delivering a wide spectrum of services covering key stages of technology lifecycle and system types. Our core service offerings apart from Call Centre Services include Unified IT Solutions, Infrastructure Services, Annuity Management, Professional Services and Digital Marketing.

    With its Head Office at Abu Dhabi, MDS TS is part of the dynamic international holding ‘MIDIS Group’ which has operations across Europe, Middle East and Africa; and has over three decades of rich experience serving customers in UAE.

    IT Maintenance Services
    mds ts

    Address

    Addax Office Tower, Abu Dhabi, UAE P.O Box: 7899

    Contact

    +9712 404 6901 [email protected]