IT Helpdesk at MDS TS
MDS TS operates a dedicated IT Helpdesk and IT Service desk which is a single point contact for its customers, providing centralized information and support management services to handle and address IT related queries. These could range from software related incident to business-critical problems.
Why MDS TS?
The Technology offers the possibility of a new, relatively inexpensive, and effective standard user interface to help desks and enabling automation in its service delivery. Our Help desk and related services allow customers to troubleshoot problems, track issues and get assistance regarding a specific query.
- Providing Omni-Channel support to top IT manufacturers to address a query or fix an issue.
- Support through different levels to manage simple and complex issues – ranging from Level 1 to 3.
- Fully equipped with latest technology and secure tools. Coordinate and escalate to vendors and partners for B2B support agreement.
- We are authorized service provider (warranty services) for top IT manufacturers and brands such as HP Enterprises, HP Inc, Dell EMC, Apple and Epson.
Business Enterprises reap significant benefits by using our IT Helpdesk
- Improved Customer Satisfaction – Making to easier for the Customer to reach out for support through their channel of preference or mode of communication. We also keep customers informed by sending out timely updates about the status of their query or compliant.
- Efficiency – With a unified interface, our support team get a 360-degree view of the customer, thus allowing them to serve the customers better.
- Business Operations – Streamlining the operation to meet the SLA and prioritizing certain actions when required.