Call Center Outsourcing Services

A call center solution enables your company to handle customer interactions. In today’s times, efficient call center services are a make-or-break factor for all businesses.

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Call Center Outsourcing at MDS TS

In today’s hyper-competitive world, having an efficient call center services is of paramount importance for enterprises. Smart and innovative organizations around the world have realized that a call center / outsourced call center solution is a cost-effective option that promotes customer satisfaction and retention.  

A rich experience and expertise as a leading top call center outsourcing company in Dubai enable us to delight your customers. Our multi-channel Contact Center in UAE helps your business to stay effectively connected with customers all the time. Being a call center service provider, our Call Center solutions provide exceptional support services, we help businesses place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, provide outbound call center solutions and upload automated scripts.

The customers are no more dependent on just one channel to reach customer support. There are numerous options available – live chat, social media, email among others. Customer support services help your business in increasing customer satisfaction while minimizing costs at the same time.

We provide the most efficient and effective call center solutions in UAE. We take pride in being one of the top call center outsourcing companies in Dubai. Our call center solutions help businesses with their new as well as existing customers.

Why choose MDS TS for call center services?

MDS TS is one of the top contact center service providers in the UAE, which provides the best call center and contact center solutions in Dubai. With our Omni-Channel contact center software, we ensure customer satisfaction and a deeper level of customer engagement.

Our Call Center Services

  • Inbound call center.
  • Outbound call center.
  • Order management services.
  • Sales and customer acquisition.
  • Customer Care.
  • Call Center support.
  • Email support.
  • Live chat support.
  • Technical support/helpdesk services.

What helps us differentiate from others in top call center outsourcing companies?

Contact Center services in UAE by MDS TS help build strong relationships with customers, employees, partners and suppliers by delivering customized services.

Our Call Center Outsourcing services are reliable and trustworthy. We have several years of experience which allows us to offer unique and scalable solutions to customers, partners and businesses. We ensure the best impression during each and every communication.

Our key service features include:

  • Multi-channel support.
  • Pricing structure.
  • Best in class technology.
  • Call center infrastructure.
  • Call Center Security Process.
  • Quality Assurance and Monitoring.

Benefits for your business with our Call Center Outsourcing Services

Seamless Interactions

We function as a seamless extension of your brand, representing your voice and your values in how we deliver customer service.

Our call center solutions always aim at providing easy and seamless communication for everyone.

Seamless
Interactions

On demand scalability

MDS TS is a leading call center consulting service provider company. We offer scalable call center services in accordance with the scale of your operations that permits you to be response-ready to frequent changes in business demands and market trends.

On demand
scalability

Improved customer satisfaction

Our multitude of customer engagement channels (voice, email, live chat, text, IVR) quickly and effectively enables Enterprises to reach a broad section of customer audience, significantly promoting customer satisfaction and retention.

Our main goal is to ensure that our customers are satisfied with the level of services that are offered to them. We pay special attention to improving customer satisfaction.

Improved customer
satisfaction